Why Comcast is Losing Customers

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I’ve been a Comcast customer since 2002. Comcast has been in my life longer than my husband and almost as long as my youngest child! On Thursday, I will be ecstatic to be getting them out of my life forever.

In 2002, I signed up for Comcast internet and cable. I had no service failures EVER. I was content with the bill and with my consistently high quality service.

Christmas Eve 2004, Mark and I moved into our house together … exactly 1.5 miles from my old apartment. Mark didn’t want to keep Comcast as the internet provider, as he was happy with AT&T’s DSL service. So, we changed to the cable package only (with HD programming) and went about our merry way.

For the first 3 months of 2005, we had very spotty cable service. There were 5 technician visits… meaning 5 separate days we had to clear our schedule to be home AND weeks to wait with horrid cable TV service (that we were still paying for) … before they got it fixed.

At the end of 2007, we moved our office from one end of the house to the other, to give YL15 her own room. Once we got everything rearranged, we realized that there was no phone jack for the DSL line, and none that could be conveniently run from another section of the house. So, we called AT&T and they couldn’t fix the problem for almost a month. Since Mark works from home a good bit, there was no way we could wait a month for the new phone jack. Out of desperation, we called Comcast.

Comcast offered us a great deal on bundled phone, internet, and cable with an immediate install date. Since the cable had been working properly for over a year, we took a chance and switched. The next day, Comcast had us all hooked up. I don’t think we could have made a worse move.

Since changing all of our services to Comcast, there has not been one single day that we’ve had a full day of consistent internet and telephone service. TOO many days the outages lasted 3 or 4 hours a day, with no explanations from Comcast as to why the problems kept occurring.

Last week, we switched to AT&T Uverse .. and we LOVE LOVE LOVE it. The cable package is awesome. The internet is up consistently, although there was some general slowness yesterday morning. Now that the transfer is complete for all of the services except the phone, which is scheduled for tomorrow, I called Comcast this morning to terminate all of my services.

THEY SAID NO! More specifically, they said that I can’t request it until after the 15^th because THEIR SYSTEM WON’T ALLOW MORE THAN ONE DISCONNECT TICKET AT ONE TIME EVEN IF IT’S FOR DIFFERENT SERVICES. I’ve been disappointed in Comcast’s service for the last year. But given my initial satisfied relationship as their customer, I was willing to be more understanding than most. Now, I’m just pissed off. I mean, seriously… I have to continue to pay for a service because their system won’t allow the disconnect? There are a lot of words I could use about this situation… but this is “family programming” so I’ll just have to leave it at this.