Comments on: Why Comcast is Losing Customers

By: Gerry

Gerry — Thu, 19 Jan 2012 21:41:19 +0000

Comcast! Don’t make me hurl! They are the worst. After having lousy service out of their so-called techs (should be flipping burgers) and 6 boxes, one supervisor, all denying they don’t see or hear a problem, I switched to Direct TV in my Century Link bundle. My DSL, phone, and DTV is awesome. Customer service has been great! With Direct TV my HD and surround sound is incredable. I just keep asking myself, why didn’t I do this sooner?

By: Sam Osburne

Sam Osburne — Thu, 03 Nov 2011 17:59:33 +0000

We switched too! We are now happy, happy customers of the AT&T U-Verse system (we have the whole package cable, internet, and phone). We saved so much money by switching to U-Verse with firm consistent pricing, that won’t go up every month like our old Comcast bill did.

Speaking of Comcast – when we started with them our bill was around $50 and that included everything with premium channels included. Then over the next few years as they brought in HD I watched as our bill increased. When we canceled our Comcast service our bill was approaching $300 per month. Ridiculous – right?! I thought so too and when AT&T approached us about changing our services to U-verse, I said yes!! (They had been sending us mailers for several years, which I am ashamed to admit that I had tossed out.) I’m glad that they were persistent about sending the U-verse mailers and now we are satisfied customers paying half of what we did in the past.

By: Derek Somerville

Derek Somerville — Wed, 16 Mar 2011 02:44:35 +0000

The only thing comcast cares about is raising rates.The last few years rate hikes helped them partner with GE on a 37,000,000 deal to buy into NBC.Now they are going to raise rates maybe so they can buy CBS at our expense.
As a retiree i don;t get a raise every year ,in fact i lose money every year in higher taxes and health care.If i get a one dollar raise in my next bill comcast is history for me?

By: Perry P

Perry P — Wed, 05 Jan 2011 00:10:54 +0000

Horrible service and at least 15 service calls in one year, switched out 3 routers,installing booster,rewire, static on phone lines,sticking channels, finally telling me that there is nothing else that can be done because of the old co axle cable that is bringing the signal to the neighborhood box.
I was told that I would recieve a 2 months (400.00) credit and instead some guy calling me telling me that he would take care of me and can fix the problem that 15 plus techs couldn’t and could only offer a 100.00 credit for all those months of HORRIBLE SERVICE…hmmmmmm let me think… NOT!!!!…I told them I am switching to ATT because of my neighbor having excellent service and returned my 4 boxes today along w/internet box too. I’ll have no service till 4 days from now but will use my Iphone with the internet which was better then their internet. I cannot believe how they say that they have the best service out of all providers….They are by far the worst service and customer care I’ve ever experienced PERIOD!! AVOID COMCAST AT ALL COST!!!!!!

By: Dory

Dory — Mon, 26 Jan 2009 15:05:47 +0000

Wow, I'm really glad I read this because my hubby and I were thinking about switching. No way, Jose! I'll see if Uverse is in my area. Dory’s last blog post..Grace in Small Things 8×365 (plus one BIG thing.)

By: Carol

Carol — Sun, 18 Jan 2009 03:52:56 +0000

I’m not promising that anything will happen, but I recommend typing up a good-old-fashioned physical (not email!) letter explaining your complaint in a concise, even-tone, and what exact resolution you desire – specify a reasonable time frame. Mail it certified/return receipt to:
Stephen B. Burke, Executive VP and COO
and/or
David L. Cohen, Executive VP and Director of Holdings
1 Comcast Center
Philadelphia, PA 19103

215-286-1700 – Call them if you get the return receipt back and no one has contacted you.
Hope that helps!

By: Momma

Momma — Thu, 15 Jan 2009 12:00:09 +0000

Nah, I was at the end of my patience level with it. I just sort of threw my hands up.

By: Alicia

Alicia — Wed, 14 Jan 2009 04:22:24 +0000

Have you been able to escalate? Alicia’s last blog post..Tardis in Shadowbox

By: Corrie @ "Cents"able Momma

Corrie @ "Cents"able Momma — Tue, 13 Jan 2009 18:34:32 +0000

I have AT&T UVerse for our internet, too, and it's worked out well. For the same speed as cable internet, we pay $5.00 less per month. Corrie @ "Cents"able Momma’s last blog post..Guest Post at Tia's Saving Cents

By: Mother Hen

Mother Hen — Tue, 13 Jan 2009 16:47:36 +0000

I love AT&T too. We only have the internet service, but the only time it has EVER been out was when I swept under the desk and inadvertently knocked the modem plug loose with the broom. Lesson learned. No more sweeping under the desk. LOL Mother Hen’s last blog post..Homemade Yogurt